Chief of Staff
The Chief of Staff is responsible for supporting the Chief Executive Officer (CEO) and the Chief Operations Officer (COO) through a combination of project management, writing and editing, research, and high-level administrative and relationship support functions.
This role will serve as a key advisor and confidant, will coordinate special projects, compile information, and complete complex reports and analyses.
The Chief of Staff will interface with external stakeholders; therefore, a high level of professionalism, tact, and diplomacy are paramount.
Core Expectations:
Community Behavioral Health (CBH) will hold each employee accountable for the following expectations which align with our mission, vision, and corporate code of conduct.
Perform key responsibilities as detailed in this job description in a dependable, responsible, and positive manner, consistent with all state and federal guidelines.
Serve as a role model by exemplifying professional behavior, language, skills, and attire in order to promptly and accurately serve the needs of stakeholders, members and their families.
Assure adherence to CBH policies and procedures so that all work is of the highest quality and delivered in the most culturally competent and cost-effective manner.
Promote and manage diversity and acceptance within CBH and with all members and stakeholders by honoring and respecting their individuality, dignity and rights.
Offer suggestions and develop solutions to help promote effective and efficient work processes and innovative programs.
Actively participate in required meetings and complete all mandatory trainings.
Maintain high levels of advocacy and member confidentiality to ensure the success of CBH and our mission.
Assist in assuring both internal and external program integrity by being alert to and reporting suspected instances of provider and employee fraud, waste or abuse.
Essential Functions:
Provides valuable insights, analysis, and recommendations to the CEO and COO to support decision-making processes.
They gather relevant data, conduct research, and prepare comprehensive reports on key issues, enabling informed choices.
Oversees and manages critical projects or initiatives, ensuring their successful implementation and monitoring toward goals.
Serves as the central point of contact, ensuring effective communication and coordination among different departments and teams within CBH.
Provides confidential and executive-level support to both the CEO and COO.
This can include drafting speeches, preparing presentations, and representing the executive in meetings or events when necessary.
They act as a trusted advisor, offering counsel and guidance on a wide range of matters.
Supports the day-to-day operations of the CEO and COO office.
This involves partnering with the executive assistant to coordinate meetings, handle correspondence, and monitor progress on key initiatives.
Researches and prepares materials, briefings, talking points, speech drafts, or presentations and proposals on a variety of matters for key internal or external audiences.
Prepares materials, and notes and ensures follow-up for various stakeholder meetings including staff, Board, or other meetings.
Drafts and edits various documents including internal/external correspondence.
Creates and maintains files, and reviews drafts and finished documents for accuracy and grammar, including documents of a sensitive or confidential nature.
Assumes responsibility, in the CEO and/or COO's absence, for ensuring requests for action or information, which would normally receive the CEO/COO's attention are made known to responsible managers or personnel who can satisfy the request.
Monitors resulting activity for the purpose of briefing the CEO/COO.
Assists in coordinating activities between the agency and various outside parties including CBH's primary contractor.
This includes managing oversight and data requests.
Under limited supervision, organizes and prioritizes tasks with demonstrated ability to multi-task, and synthesize information quickly and clearly.
Manages the CEO/COO's budgets.
Performs other tasks and duties as assigned by the CEO/COO.
Position Requirements:
Education:
Bachelor's degree required in business administration, management, public administration, or a related field.
Master's degree preferred.
Relevant Work
Experience:
Minimum of 5 years of professional experience in executive management, leadership, strategy, and operations.
Experience in healthcare or related field preferred.
Skills:
Strong leadership, communication, and interpersonal skills.
Proven track record of strategic planning and execution.
Knowledge of business principles and practices.
Ability to build and maintain relationships with stakeholders.
Ability to lead and motivate teams to achieve organizational goals.
Strong analytical and problem-solving skills.
Ability to work independently and as part of a team.
Core Competencies:
Teamwork and Collaboration:
Build and sustain relationships with co-workers and stakeholders and support efforts and deliverables.
Encourage unity and help remove barriers to productivity and success.
Respect:
Treat each other and our members and stakeholders with respect and sensitivity, recognizing the importance of diversity.
Member Centric:
Focus on the needs of our members by providing value-added services, promoting strong relationships and going beyond basic expectations to achieve the best possible outcomes.
Honesty and Integrity:
Be open and honest in all we do.
Maintain the highest level of integrity at all times.
Commitment to Service Excellence:
Challenge ourselves to be forward-thinking and committed to providing total member and stakeholder satisfaction, first-in-class service and high quality, innovative programs.
Compassion and Empathy:
Demonstrate a deep appreciation for another's situation and point of view.
Pay attention to emotional cues, listen effectively and show an exceptional level of caring about each person's perspectives and circumstances.
Problem Solving:
Build and implement logical solutions to resolving challenges/issues by using individual knowledge and experience while taking resources, constraints and CBH values into consideration.
Initiative and Self-Directed:
Proactively manage time and resources in a way that ensures that all work is done in the most efficient manner while identifying and implementing initiatives without interventions from co-workers, supervisors or stakeholders.
Flexibility and Adaptability:
Adjust approaches and behaviors in order to meet the constantly changing environment head-on and accomplish CBH and individual goals.
Strive to adapt to, accept and embrace change within areas of responsibility.
Communication:
Effectively and appropriately share thoughts, ideas and information - both written and oral.
Respectfully listen to co-workers and stakeholders to gain a full understanding of issues/situations.
Covid-19 Vaccine Requirement:
The safety and well-being of our candidates, our people, and their families continues to be a top priority.
Subject to applicable law, please be aware that CBH requires all employees to be fully vaccinated PI226604132 Recommended Skills Adaptability Administration Analytical Behavioral Medicine Business Administration Communication Estimated Salary: $20 to $28 per hour based on qualifications.
This role will serve as a key advisor and confidant, will coordinate special projects, compile information, and complete complex reports and analyses.
The Chief of Staff will interface with external stakeholders; therefore, a high level of professionalism, tact, and diplomacy are paramount.
Core Expectations:
Community Behavioral Health (CBH) will hold each employee accountable for the following expectations which align with our mission, vision, and corporate code of conduct.
Perform key responsibilities as detailed in this job description in a dependable, responsible, and positive manner, consistent with all state and federal guidelines.
Serve as a role model by exemplifying professional behavior, language, skills, and attire in order to promptly and accurately serve the needs of stakeholders, members and their families.
Assure adherence to CBH policies and procedures so that all work is of the highest quality and delivered in the most culturally competent and cost-effective manner.
Promote and manage diversity and acceptance within CBH and with all members and stakeholders by honoring and respecting their individuality, dignity and rights.
Offer suggestions and develop solutions to help promote effective and efficient work processes and innovative programs.
Actively participate in required meetings and complete all mandatory trainings.
Maintain high levels of advocacy and member confidentiality to ensure the success of CBH and our mission.
Assist in assuring both internal and external program integrity by being alert to and reporting suspected instances of provider and employee fraud, waste or abuse.
Essential Functions:
Provides valuable insights, analysis, and recommendations to the CEO and COO to support decision-making processes.
They gather relevant data, conduct research, and prepare comprehensive reports on key issues, enabling informed choices.
Oversees and manages critical projects or initiatives, ensuring their successful implementation and monitoring toward goals.
Serves as the central point of contact, ensuring effective communication and coordination among different departments and teams within CBH.
Provides confidential and executive-level support to both the CEO and COO.
This can include drafting speeches, preparing presentations, and representing the executive in meetings or events when necessary.
They act as a trusted advisor, offering counsel and guidance on a wide range of matters.
Supports the day-to-day operations of the CEO and COO office.
This involves partnering with the executive assistant to coordinate meetings, handle correspondence, and monitor progress on key initiatives.
Researches and prepares materials, briefings, talking points, speech drafts, or presentations and proposals on a variety of matters for key internal or external audiences.
Prepares materials, and notes and ensures follow-up for various stakeholder meetings including staff, Board, or other meetings.
Drafts and edits various documents including internal/external correspondence.
Creates and maintains files, and reviews drafts and finished documents for accuracy and grammar, including documents of a sensitive or confidential nature.
Assumes responsibility, in the CEO and/or COO's absence, for ensuring requests for action or information, which would normally receive the CEO/COO's attention are made known to responsible managers or personnel who can satisfy the request.
Monitors resulting activity for the purpose of briefing the CEO/COO.
Assists in coordinating activities between the agency and various outside parties including CBH's primary contractor.
This includes managing oversight and data requests.
Under limited supervision, organizes and prioritizes tasks with demonstrated ability to multi-task, and synthesize information quickly and clearly.
Manages the CEO/COO's budgets.
Performs other tasks and duties as assigned by the CEO/COO.
Position Requirements:
Education:
Bachelor's degree required in business administration, management, public administration, or a related field.
Master's degree preferred.
Relevant Work
Experience:
Minimum of 5 years of professional experience in executive management, leadership, strategy, and operations.
Experience in healthcare or related field preferred.
Skills:
Strong leadership, communication, and interpersonal skills.
Proven track record of strategic planning and execution.
Knowledge of business principles and practices.
Ability to build and maintain relationships with stakeholders.
Ability to lead and motivate teams to achieve organizational goals.
Strong analytical and problem-solving skills.
Ability to work independently and as part of a team.
Core Competencies:
Teamwork and Collaboration:
Build and sustain relationships with co-workers and stakeholders and support efforts and deliverables.
Encourage unity and help remove barriers to productivity and success.
Respect:
Treat each other and our members and stakeholders with respect and sensitivity, recognizing the importance of diversity.
Member Centric:
Focus on the needs of our members by providing value-added services, promoting strong relationships and going beyond basic expectations to achieve the best possible outcomes.
Honesty and Integrity:
Be open and honest in all we do.
Maintain the highest level of integrity at all times.
Commitment to Service Excellence:
Challenge ourselves to be forward-thinking and committed to providing total member and stakeholder satisfaction, first-in-class service and high quality, innovative programs.
Compassion and Empathy:
Demonstrate a deep appreciation for another's situation and point of view.
Pay attention to emotional cues, listen effectively and show an exceptional level of caring about each person's perspectives and circumstances.
Problem Solving:
Build and implement logical solutions to resolving challenges/issues by using individual knowledge and experience while taking resources, constraints and CBH values into consideration.
Initiative and Self-Directed:
Proactively manage time and resources in a way that ensures that all work is done in the most efficient manner while identifying and implementing initiatives without interventions from co-workers, supervisors or stakeholders.
Flexibility and Adaptability:
Adjust approaches and behaviors in order to meet the constantly changing environment head-on and accomplish CBH and individual goals.
Strive to adapt to, accept and embrace change within areas of responsibility.
Communication:
Effectively and appropriately share thoughts, ideas and information - both written and oral.
Respectfully listen to co-workers and stakeholders to gain a full understanding of issues/situations.
Covid-19 Vaccine Requirement:
The safety and well-being of our candidates, our people, and their families continues to be a top priority.
Subject to applicable law, please be aware that CBH requires all employees to be fully vaccinated PI226604132 Recommended Skills Adaptability Administration Analytical Behavioral Medicine Business Administration Communication Estimated Salary: $20 to $28 per hour based on qualifications.
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